We are sure that you and your pet will love our products. You are right to be demanding. This is why we are working hard to offer you the best products. NUVUQ products are guaranteed for 2 years against manufacturing defects and BOND collars and leashes are guaranteed for life.
Despite our best efforts to provide you with the best products, a manufacturing defect may inevitably affect the life expectancy of one of our products. Bond Pet inc. undertakes to exchange for free any product clearly demonstrating manufacturing or design defects. Products that are damaged due to wear, accident, negligence or improper use, are not covered.
We all know that even quality products are not eternal. That’s why Bond Pet inc. offers you to repair its products from any damage due to wear and tear. On receipt the product will be evaluated and, we will contact you to confirm the cost of repair.
Please note that some color pigments that make up all plastics, rubbers and elastomers tend to fade over time due to light and UV radiation. This normal change is aesthetic in nature and occurs at different rates, for different colors and it is not considered as a manufacturing defect.
Bond Pet inc. is committed to recycling any product that cannot be repaired under its warranty. Recycling is a voluntary act, we strive to recycle our products so that they do not end up in a landfill or incinerator.
To repair or exchange a product, send it to us at the following address: Bond Pet inc., 206-164 rue Cowie, Granby (Québec) Canada J2G 3V3. The processing time for all requests is four weeks, but may be longer at certain times due to delivery times and the number of requests to be processed.
The costs of sending the products to be repaired or exchanged will be entirely your responsibility including the national and international shipping costs. We do not accept COD or courier deliveries. Bond Pet inc. declines all responsibility in the event of loss or damage to a product resulting from its delivery during an exchange or repair. Please make sure to wash and clean the product before returning it to us.